sanaa-art
sanaa-art

Buyer FAQs

What is the assurance of receiving artworks I pay for?
Artafrica.net is a highly credible and pioneering digital art sales platform with the backing of highly respected African artists and collectors. We are very particular about our highly attained reputation and credibility and can confidently assure your satisfaction and convenience in the entire process is guaranteed.

How safe are online payments on the artafrica website?
The artafrica website is powered by one of Africa’s most secured digital payments and marketplace firms. The infrastructure backing the website is ISO , PCI DSS , Data Protection Act and Bank of Ghana certified. How Will My Artwork Be Shipped?

We are in partnership with some of the world’s best shipping firms , who will ensure the delivery is done at the most competitive rates to the address you specify during your purchase. You will only make payments for the delivery when the artwork reaches you. NB: The shipping cost will however be communicated to by artafrica after you make the purchase and before it is shipped to you.   

What payment methods do you accept?
We accept both Visa & MasterCards, as well as mobile money wallets in Ghana (MTN momo, Vodafone Cash, Airtel-Tigo Cash, G-money, etc.).

Where does artwork ship from?
They will be shipped from any of our storage facilities where we keep the collected arts in custody, and so it depends on the artwork you select for purchase. 

I’m Having Trouble Paying with my Card/Mobile Money Wallet. What Do I Do?

Credit Card Issues

  • If your credit card is being declined during purchase, please try our troubleshooting tips below. If you still experience problems, we advise that you contact your bank or credit card provider and ask for their assistance.
  • Double-check the information you entered during checkout:
  • Did your billing address change recently?
  • Did you enter the correct CVV code?
  • Did you get a new card with a new expiration date?
  • About the CVV Code
  • If using a credit card to purchase a work, you will be asked for the CVV code (i.e. Card Verification Value code). On most credit cards (including Visa, MasterCard, and Discover cards), the CVV is a three-digit number printed to the right of the signature space on the back of the card. On American Express cards, it is the four-digit code located on the front of the card.
  • Review your bank’s fraud-alert policies.
  • Your bank may flag any suspicious activity on your account which may include first-time orders or high-value purchases (regardless of the card’s available funds)—especially those made online. Your bank may require you to contact them and authorize the purchase before allowing you to complete the transaction.
  • Review your bank’s daily withdrawal limit.
  • Most banks have limits on how much you can charge on your card in a single day. If you reach this limit, your bank may block your account from any further activity for the day regardless of available funds in the account.

Mobile Money Issues

  • Double-check you wallet balance
  • Confirm your wallet daily-limit with the wallet issuer
  • Confirm you entered the correct wallet-holding number in the checkout information
  • If the problem persists, you could send us an email for assistance –