Damaged artworks

• Step 1 – Please send an email to ask@sanaa-art.com with the subject ‘damaged order’ within seven (7) days of your merchandise delivery date.
• Step 2 – Keep and use the original packaging!
• Step 3 – Please also add photos or videos of damaged artwork and packaging in your email to ask@sanaa-art.com
• Step 4 – A support representative will contact you to discuss next steps.

Refunds and Returns

• We give you up to seven (7) days to decide whether you’d like to keep the artwork or return it for a refund.
• All purchased artworks are eligible for return if it is returned to ArtAfrica in its original condition and packaging.
• The return guarantee is not applicable to artworks or items on a sale, discount and promotion.
• A collector / customer has seven (7) days after receipt to contact ask@sanaa-art.com about the intent to return an artwork. After seven (7) days returns are not acceptable.
• All returned artworks must be shipped out by the collector / customer within three (3) days after confirming the return with ArtAfrica.
• You will not be eligible for refund on Artworks that are returned without prior seven (7) day notice to ask@sanaa-art.com
• Do not ship the artwork before contacting ArtAfrica, you must first contact ask@sanaa-art.com
• For international returns, additional shipping fees may apply.